At INFINAIR we are constantly looking for new ways to enhance our performance and add value for our customers. Responding positively and promptly to customers’ needs is the key to our reputation as an industry leader, and helps set us apart from our competitors.
We actively seek feedback on all aspects of our service through regular customer surveys and view concerns and complaints as an opportunity to learn and improve with the aim of enhancing customer service and satisfaction.
We take our commitment to customer service very seriously. Some of the things you can expect from us include:
- -- Speedy access to dedicated customer service teams via direct dial, or our featured Eagle Service Wechat Platform (readily available at your mobile phone)
- -- Friendly and helpful staff interested in helping you 400 toll free number readily available on every product.
- -- Order products and components records are kept for years.
- -- Serial Number verifying service New ways of keeping you informed – SMS text delivery advisement service.
- -- For customers who want immediate contact by phone, INFINAIR offers direct-dial personal contact with customer service and technical support teams at its headquarters in Shanghai. Our teams are trained to provide customers with unrivalled design, application and maintenance advice, and are available during extended office hours – from 8.30am – 5.30pm (GMT+8).
- -- This responsive ethos is one of the key reasons why thousands of customers remain loyal to INFINAIR. As a company we hold customer care as a strategic priority, and we proudly call this as Eagle Service.