PRODUCT SERVICE COMMUNICATION
Your extraordinary experience is our goal!
Dear valued customer,
Thank you for choosing INFINAIR's products.
By filling in the information below, it will then be forwarded to the INFINAIR GLOBAL AFTER SALES SERVICE CENTER.
The information input should be the product issue descriptions. The more information you provide, the better we are able to provide solutions to you efficiently.
Please make sure the product serial number is properly filled for us to identify the product and parts that may require.
* Serial No.
Serial number can be found on the name plate or by scanning the QR code.Click for example
Add more Serial No.
For multiple products, please enter each serial number separate by comma ( , ). Alternatively, you can attach the product list below.
Fields with asterisk (*) must be filled.
* Your Company
The company where you purchased from
It can be photo, picture, audio recording or short video. Attachment format can be in pdf, jpg, png, mp4, rar, zip, mkv, wmv, mpeg, rmvb and no bigger than 8MB.
Please note that:
I. INFINAIR product warranty terms and conditions are as follows:
1. After sales service shall be carried out strictly according to the guidelines. The warranty period is eighteen (18) months from the date of ex-works. INFINAIR is liable to provide support and spare parts (excluding customs duty, port charges or delivery charges) at no cost within the warranty period. The Company shall have no liability for, any claim is based on:
a. Any product, technology or modification (whether in the form of hardware, software, documentation or otherwise) not provided by INFINAIR.
b. Any deliverables, improvements, enhancements, modifications, derivative work, suggestions or
other items performed by the end user.
c. The serial number on the product is erased or modified.
d. Damages made during installation.
2. INFINAIR shall provide supports and video trainings in relations to installation, maintenance,
operation and testing procedures at no cost.
3. INFINAIR shall provide dedicated platforms for emergency notification by means of email and telephone hotline during office hours. Our technicians shall response to the problems within thirty (30) minutes and provide solutions within the next twelve (12) hours upon reception of the notification. We shall continue to monitor the case for the next fifteen (15) days after the repair is done.
II. INFINAIR warranty may be performed by our global partner in your country or, the INFINAIR
partner company you have purchased from. In case of the latter one, the contract terms and conditions shall
III. Please note that based on the information provided, the SERVICE CENTER may forward the information to:
1. The company you entered, we will support them to provide service to you and ask for a report.
2. In case the above is not applicable, we will forward the info accordingly.
3. In case above term b is not applicable, we will forward your info to the nearest INFINAIR partner in your country/territory.
4. In case above term c is not applicable, we will contact you directly.
Please contact us at [email protected] if you have encountered any problems or difficulties.